FAQs
What information do you need to prepare my tax return?
Are you a new client? click this link.
Are you an existing or past client? click this link.
How long do appointments take?
Our appointments usually take half an hour for most standard tax returns. If you have a non-standard return, then it will usually take an hour or longer.
However, you can streamline the process to some extent by emailing your information to us before your appointment ([email protected]).
How can I pay?
We accept Visa/Mastercard/Bank transfer/Cash.
We can automatically deduct our fee from your tax refund if you wish, but there is a surcharge of $40 for that. However, our fee is tax deductible!
How soon do I get my tax refund?
Do you do instant/same day tax refunds?
There is no such thing as a “same day” or “instant” tax refund from the ATO. Any firm who offers such a service makes a loan to you upfront, then they get paid when your refund comes through from the ATO.
While that may sound attractive, be aware that the fees charged by firms for providing that type of service are quite high.