BRISTAX – Frequently Asked Questions

What information do you need to prepare my tax return?

Are you a new client? If so, please refer to our information requirements list via this link.

Are you an existing or past client? If so, please refer to our information requirements list via this link.

 

How long does an office appointment take?

Our appointments usually take half an hour for most standard tax returns. If you have a non-standard return, then it will take longer.

However, you can streamline the process to some extent by emailing your information to us before your appointment ([email protected]).

How can I pay?

We accept Amex/Visa/Mastercard/Bank transfer/Cash.

We can automatically deduct our fee from your tax refund if you wish, but there is a surcharge of $40 for that. And of course, our fee is tax deductible!

How soon do I get my tax refund?

Your refund usually takes 7 to 14 days to reach your bank account. However, it can take longer if the ATO needs to investigate any information declared on your tax return.

Do you do instant/same day tax refunds?

No.

There is no such thing as a “same day” or “instant” tax refund from the ATO. Any firm who offers such a service makes a loan to you upfront, then they get paid when your refund comes through from the ATO.

While that may sound attractive, be aware that the fees charged by firms for providing that type of service are quite high.

Great experience with the tax return. Very professional, great communication, excellent advise on the return and completed quickly. All at a very reasonable price.

Eric Eisenstat