BRISTAX – Frequently Asked Questions

What information do you need to prepare my tax return?

New Client? Please refer to the ‘New Client’ requirements list via this link.

Past Client? Please refer to the ‘Past Client’ requirements list via this link.

How long does an office appointment take?

Usually half an hour for most standard tax returns. If you have a non-standard return then it will take longer.

How can I pay?

We accept Amex/Visa/Mastercard/Bank transfer/Cash.

We can automatically deduct our fee from your tax refund if you wish, but there is a surcharge of $35 for that.

How soon do I get my tax refund?

Usually it takes 7 to 14 days to reach a bank account. It can take longer if the ATO needs to investigate information declared on the tax return.

Do you do instant/same day tax refunds?

No. There is actually no such thing as a “same day” or “instant” tax refund from the ATO. Any firm who offers such a service makes a loan to you upfront, then they get paid when your refund comes through from the ATO. You will find that the fees charged for such a service are quite high.

Great experience with the tax return. Very professional, great communication, excellent advise on the return and completed quickly. All at a very reasonable price.

Eric Eisenstat